Client Case Study: Churchdown Community Association
For over three years, Webterior has worked closely with Churchdown Community Association (CCA) to completely overhaul their IT infrastructure, moving from outdated and unsupported systems to modern, scalable, and secure solutions.
CCA, which manages both charitable and social club operations, had been relying on a mix of personal Outlook and OneDrive accounts, an on-premise NAS drive for document storage, a legacy booking system, paper-based membership cards, outdated till systems, and traditional broadband and telephony services. These legacy systems were increasingly inefficient, unsupported, and not customer-centric.
The Challenge:
CCA faced several challenges with their existing IT setup. Their previous systems were outdated and difficult to manage, lacking the integration and flexibility needed to efficiently run the charity and social club operations. Key issues included:
- An unsupported and outdated room booking system that couldn’t meet customer demands.
- Legacy till systems based on Windows XP.
- Slow and unreliable broadband and telephony services.
- Lack of collaboration tools and data security policies.
The Solution:
Webterior transformed CCA’s IT infrastructure to drive significant improvements in efficiency, scalability, and customer service while also realising substantial cost savings.
- Connectivity and Network Upgrade:
Webterior worked with Virgin Media Business to establish a dedicated link to the centre, ensuring fast and reliable internet access. Ubiquiti access points were installed, and Cat6 Ethernet cabling was laid throughout the building to guarantee seamless connectivity in all rooms and offices. - Migration to Microsoft 365 Services:
CCA moved to Microsoft 365 for email, document storage, and collaboration. Files are now securely stored within SharePoint, with data classification, data loss prevention, and robust security policies in place. Microsoft Teams became the central hub for collaboration, boosting productivity and communication. - Device Management with Microsoft Intune:
All computer devices were enrolled and managed via Microsoft Intune, streamlining device management and security while ensuring devices remained up to date and compliant with corporate policies. - Upgrade of Till Systems:
The outdated till systems in the coffee shop and bar were replaced with a modern, cloud-based solution. This new system includes kitchen display screens, which have greatly improved the speed and accuracy of orders. - Cloud-based Membership System:
Membership management was moved to the cloud, with membership accounts linked directly to the till system via API. This integration also streamlined accounting by linking directly to XERO for invoicing. - Online Event Ticketing:
CCA now offers online event ticket sales with a custom mobile check-in app. Customers can purchase tickets online and save them to Apple Wallet, improving the overall customer experience. - Skedda Migration for Room Bookings:
Skedda was implemented for room bookings, allowing customers to book rooms online and make payments directly through an integrated XERO and Stripe setup. This move has significantly improved efficiency and allowed CCA to react much faster to customer demands. - Transition to Cloud Telephony with Microsoft Teams:
The outdated BT telephone lines were decommissioned and moved to Microsoft Teams for telephony. With auto attendants, call queues, and the ability for flexible working, CCA now benefits from a modern telephony system that supports the demands of the business. Cloud telephony has reduced costs, improved the customer experience with better call management, and provided advanced features like voice transcription and call recording.
The Results:
By embracing these modern technologies, CCA has experienced:
- Significant Cost Savings: The move to cloud telephony alone has saved money, while the adoption of cloud-based services has reduced the need for on-premise hardware and maintenance.
- Scalability: The new systems are highly scalable, allowing CCA to grow without worrying about technical limitations or legacy systems holding them back.
- Improved Customer Experience: The streamlined booking system, online ticket sales, and modern till system have drastically improved the customer experience. Customers can now book rooms and events online, and staff can serve them faster with up-to-date technology.
- Enhanced Security and Compliance: The shift to Microsoft 365 has strengthened data security, with built-in policies for data loss prevention and regulatory compliance.
- Operational Efficiency: The integration of key systems (membership, tills, XERO, Skedda) has reduced administrative overhead and allowed CCA to respond faster to customer needs.
Our work with Churchdown Community Association has not only transformed their IT infrastructure but also enabled them to reduce costs, modernise their systems, and provide better services to their members and customers.
With scalable and secure technologies now in place, CCA is well-positioned for future growth and continued success.